Perceived value, relationship quality and customer engagement in restaurant service context
This study discusses and tests the relationships between perceived value, relationship quality, and customer engagement in the Vietnamese restaurant service context. Accordingly, perceived value is hypothesized to have a direct and indirect effect on customer engagement via relationship quality. The...
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| Format: | Article |
| Language: | Vietnamese |
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TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2021-08-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
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| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1424 |