Gérer les temps pour gérer la qualité : l’activité de traitement des dossiers de retraite
This paper aims to analyze the relation between the management of multiple temporal frameworks in a case file processing activity and the quality of the service. This research is based on an analysis of the activity of “Pension Advice Technicians” in a French organization responsible for handling th...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Association Recherche et Pratique sur les Activités
2019-10-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | http://journals.openedition.org/activites/4769 |