Service Quality at Selected Fashion Retail Stores in the Greater Durban Area

Service Quality at Selected Fashion Retail Stores in the Greater Durban Area

This study aims to determine customers' expectations and perceptions of service quality in Selected Fashion Retail Stores (SFRS) in the Greater Durban Area. The key objective is to gauge the service excellence in the chosen retail fashion stores in the area. The investigation is explanatory, a...

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Bibliographic Details
Main Authors: Tshepo Tlapana, Magalingam Atheeshey Pillay, Ntombikayise Princess Magoso, Cleopatra Moipone Matli
Format: Article
Language:English
Published: aculté d'Economie et de Gestion, Université Ibn Tofail, Kénitra 2024-03-01
Series:International Journal of Financial Studies, Economics and Management
Subjects:
Fashion Retailers
Retail Industry
Service Quality
SERVQUAL Model
South Africa
Online Access:http://ijfsem.org/index.php/ijfsem/article/view/156

Internet

http://ijfsem.org/index.php/ijfsem/article/view/156

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