Analisis Pengaruh Kompetensi Terhadap Kinerja Customer Complaint Handling Dengan Komitmen Organisasi Sebagai Variabel Moderasi (Studi Pada PT. Pos Indonesia Persero Kantor Regional 7 Jawa Timur 60004)

Analisis Pengaruh Kompetensi Terhadap Kinerja Customer Complaint Handling Dengan Komitmen Organisasi Sebagai Variabel Moderasi (Studi Pada PT. Pos Indonesia Persero Kantor Regional 7 Jawa Timur 60004)

The business continuity of a company is supported by the level of achievement of performance targets that have been set. This study aims to determine the influence of oragnization commitment, employee competence, and the role of organizational commitment moderation in influencing competence on custo...

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Bibliographic Details
Main Authors: Jumadi Jumadi, Rahmat Agus Santoso, Sukaris Sukaris
Format: Article
Language:English
Published: Universitas Proklamasi 45 Yogyakarta 2023-12-01
Series:Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship
Subjects:
customer complaint handling performance
oragnization commitment
competence
Online Access:https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/1175

Internet

https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/1175

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