Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study
Abstract Background and Aims As high‐quality health care encompasses patient‐centered care, this study used the perceived quality−satisfaction−behavioral intention and structure‐process‐outcome models to (1) investigate the relationships among patient experience, patient satisfaction, and the willin...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Wiley
2022-11-01
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| Series: | Health Science Reports |
| Subjects: | |
| Online Access: | https://doi.org/10.1002/hsr2.925 |
| _version_ | 1797772319718899712 |
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| author | Hye Na Park Do Joong Park Se Young Han Ji Yeon Tae Keun‐Hwa Jung Eun Jung Bae Ju Young Yoon |
| author_facet | Hye Na Park Do Joong Park Se Young Han Ji Yeon Tae Keun‐Hwa Jung Eun Jung Bae Ju Young Yoon |
| author_sort | Hye Na Park |
| collection | DOAJ |
| description | Abstract Background and Aims As high‐quality health care encompasses patient‐centered care, this study used the perceived quality−satisfaction−behavioral intention and structure‐process‐outcome models to (1) investigate the relationships among patient experience, patient satisfaction, and the willingness to recommend a hospital and (2) estimate the indirect effects of patient satisfaction on the relationship between patient experience and the willingness to recommend a hospital. Methods A cross‐sectional survey design was adopted to investigate data obtained from the Seoul National University Hospital Patient Experience survey administered in 2020. Responses were analyzed from 1555 patients, who had been admitted to the inpatient ward of a tertiary hospital for a period lasting more than 1 day. Results The path model demonstrated a good fit to the relationships between patient experience, patient satisfaction, and the willingness to recommend the hospital. Patient experience directly influenced patient satisfaction (β = 0.659, p < 0.001) and the willingness to recommend the hospital (β = 0.168, p < 0.001), whereas patient satisfaction had an indirect effect (β = 0.418, p < 0.001) on the relationship between patient experience and the willingness to recommend the hospital. Conclusion Patient experience is a critical factor that health care systems need to consider for enhancing patient‐centeredness, patient satisfaction, and the willingness to recommend a hospital. |
| first_indexed | 2024-03-12T21:50:22Z |
| format | Article |
| id | doaj.art-99e672b8e487478db3c0324a07c726f5 |
| institution | Directory Open Access Journal |
| issn | 2398-8835 |
| language | English |
| last_indexed | 2024-03-12T21:50:22Z |
| publishDate | 2022-11-01 |
| publisher | Wiley |
| record_format | Article |
| series | Health Science Reports |
| spelling | doaj.art-99e672b8e487478db3c0324a07c726f52023-07-26T04:31:47ZengWileyHealth Science Reports2398-88352022-11-0156n/an/a10.1002/hsr2.925Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional studyHye Na Park0Do Joong Park1Se Young Han2Ji Yeon Tae3Keun‐Hwa Jung4Eun Jung Bae5Ju Young Yoon6Department of Medical Innovation Seoul National University Hospital Seoul Republic of KoreaDepartment of Medical Innovation Seoul National University Hospital Seoul Republic of KoreaDepartment of Medical Innovation Seoul National University Hospital Seoul Republic of KoreaDepartment of Medical Innovation Seoul National University Hospital Seoul Republic of KoreaDepartment of Neurology Seoul National University Seoul Republic of KoreaCollege of Nursing Seoul National University Seoul Republic of KoreaCollege of Nursing Seoul National University Seoul Republic of KoreaAbstract Background and Aims As high‐quality health care encompasses patient‐centered care, this study used the perceived quality−satisfaction−behavioral intention and structure‐process‐outcome models to (1) investigate the relationships among patient experience, patient satisfaction, and the willingness to recommend a hospital and (2) estimate the indirect effects of patient satisfaction on the relationship between patient experience and the willingness to recommend a hospital. Methods A cross‐sectional survey design was adopted to investigate data obtained from the Seoul National University Hospital Patient Experience survey administered in 2020. Responses were analyzed from 1555 patients, who had been admitted to the inpatient ward of a tertiary hospital for a period lasting more than 1 day. Results The path model demonstrated a good fit to the relationships between patient experience, patient satisfaction, and the willingness to recommend the hospital. Patient experience directly influenced patient satisfaction (β = 0.659, p < 0.001) and the willingness to recommend the hospital (β = 0.168, p < 0.001), whereas patient satisfaction had an indirect effect (β = 0.418, p < 0.001) on the relationship between patient experience and the willingness to recommend the hospital. Conclusion Patient experience is a critical factor that health care systems need to consider for enhancing patient‐centeredness, patient satisfaction, and the willingness to recommend a hospital.https://doi.org/10.1002/hsr2.925delivery of health carehealth care surveyspatient‐centered carepatient rightspatient satisfactionquality of health care |
| spellingShingle | Hye Na Park Do Joong Park Se Young Han Ji Yeon Tae Keun‐Hwa Jung Eun Jung Bae Ju Young Yoon Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study Health Science Reports delivery of health care health care surveys patient‐centered care patient rights patient satisfaction quality of health care |
| title | Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study |
| title_full | Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study |
| title_fullStr | Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study |
| title_full_unstemmed | Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study |
| title_short | Effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital: The mediating role of patient satisfaction: A cross‐sectional study |
| title_sort | effect of inpatient experiences on patient satisfaction and the willingness to recommend a hospital the mediating role of patient satisfaction a cross sectional study |
| topic | delivery of health care health care surveys patient‐centered care patient rights patient satisfaction quality of health care |
| url | https://doi.org/10.1002/hsr2.925 |
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