Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks
Purpose – This study investigates the influential factors of mobile banking service quality dimension (enjoyment, security, ease, design, and application system) of Indonesian Islamic banks toward customer satisfaction. Methodology – This study uses 100 respondents who are Islamic mobile banking u...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Center for Islamic Economics Studies and Development
2021-01-01
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| Series: | Jurnal Ekonomi dan Keuangan Islam |
| Online Access: | http://journal.uii.ac.id/JEKI/article/view/17490 |