A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System
This research aims to investigate the effects of ethical work climate on organizational trust and proactive customer service performance while the mediating role of perceived politicizing in organization’s reward system is considered as well. Statistical population consisted of all employees of Pasa...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
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Institute for Management & Planning Studies
2019-06-01
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| Series: | فرایند مدیریت و توسعه |
| Subjects: | |
| Online Access: | http://jmdp.ir/article-1-2827-en.pdf |
| _version_ | 1827632416108314624 |
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| author | Mehdi Yazdanshenas Mostafa Aghaei |
| author_facet | Mehdi Yazdanshenas Mostafa Aghaei |
| author_sort | Mehdi Yazdanshenas |
| collection | DOAJ |
| description | This research aims to investigate the effects of ethical work climate on organizational trust and proactive customer service performance while the mediating role of perceived politicizing in organization’s reward system is considered as well. Statistical population consisted of all employees of Pasargad Insurance Company. By applying random sampling method, 260 employees were selected. Data were collected by questionnaires and were analyzed through structural equation modeling. Findings show that ethical work climate has a positive and significant effect on organizational trust and proactive customer services performance and has a negative and significant effect on perceived politicizing in organization’s reward system. Results show that perceived politicizing in organization’s reward system has a negative impact on organizational trust. Also, findings show that perceived ethical work climate has an indirect effect on organizational trust through perceived politicizing organization’s reward system but this indirect effect on proactive customer service performance is not confirmed. |
| first_indexed | 2024-03-09T14:44:40Z |
| format | Article |
| id | doaj.art-9ae7392ed1bf451bb313c493beba29ef |
| institution | Directory Open Access Journal |
| issn | 1735-0719 2252-0074 |
| language | fas |
| last_indexed | 2024-03-09T14:44:40Z |
| publishDate | 2019-06-01 |
| publisher | Institute for Management & Planning Studies |
| record_format | Article |
| series | فرایند مدیریت و توسعه |
| spelling | doaj.art-9ae7392ed1bf451bb313c493beba29ef2023-11-27T10:49:36ZfasInstitute for Management & Planning Studiesفرایند مدیریت و توسعه1735-07192252-00742019-06-01321135157A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward SystemMehdi Yazdanshenas0Mostafa Aghaei1 Allameh Tabatabaee University, Tehran, Iran. Allameh Tabatabaee University, Tehran, Iran. This research aims to investigate the effects of ethical work climate on organizational trust and proactive customer service performance while the mediating role of perceived politicizing in organization’s reward system is considered as well. Statistical population consisted of all employees of Pasargad Insurance Company. By applying random sampling method, 260 employees were selected. Data were collected by questionnaires and were analyzed through structural equation modeling. Findings show that ethical work climate has a positive and significant effect on organizational trust and proactive customer services performance and has a negative and significant effect on perceived politicizing in organization’s reward system. Results show that perceived politicizing in organization’s reward system has a negative impact on organizational trust. Also, findings show that perceived ethical work climate has an indirect effect on organizational trust through perceived politicizing organization’s reward system but this indirect effect on proactive customer service performance is not confirmed.http://jmdp.ir/article-1-2827-en.pdforganizational trustperceived ethical climatepoliticizing the reward systemproactive customer service performancepasargad insurance company. |
| spellingShingle | Mehdi Yazdanshenas Mostafa Aghaei A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System فرایند مدیریت و توسعه organizational trust perceived ethical climate politicizing the reward system proactive customer service performance pasargad insurance company. |
| title | A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System |
| title_full | A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System |
| title_fullStr | A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System |
| title_full_unstemmed | A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System |
| title_short | A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System |
| title_sort | model for the effects of ethical work climate organizational trust and proactive customer services performance the role of perceived politicizing in organization s reward system |
| topic | organizational trust perceived ethical climate politicizing the reward system proactive customer service performance pasargad insurance company. |
| url | http://jmdp.ir/article-1-2827-en.pdf |
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