A Model for the Effects of Ethical Work Climate, Organizational Trust and Proactive Customer Services Performance: The Role of Perceived Politicizing in Organization’s Reward System
This research aims to investigate the effects of ethical work climate on organizational trust and proactive customer service performance while the mediating role of perceived politicizing in organization’s reward system is considered as well. Statistical population consisted of all employees of Pasa...
Main Authors: | Mehdi Yazdanshenas, Mostafa Aghaei |
---|---|
Format: | Article |
Language: | fas |
Published: |
Institute for Management & Planning Studies
2019-06-01
|
Series: | فرایند مدیریت و توسعه |
Subjects: | |
Online Access: | http://jmdp.ir/article-1-2827-en.pdf |
Similar Items
-
Feeling Trusted or Feeling Used? The Relationship Between Perceived Leader Trust, Reciprocation Wariness, and Proactive Behavior
by: Ye S, et al.
Published: (2021-09-01) -
Role of Perceived Job Characteristics and Organizational Support in the Relationship between Proactive Personality and Employees` Voice Behavior
by: Mehdi Yazdanshenas, et al.
Published: (2017-12-01) -
Research on Mechanisms of Customer-Oriented Deviance on Brand Trust: The Mediating Roles of Perceived Benefit / Uncertainty and the Moderating Role of Customer Involvement
by: Zhang Y, et al.
Published: (2023-04-01) -
The Impact of Service Quality Dimensions on Customers’ Trust
by: Muhammad Ahmad ur Rehman, et al.
Published: (2020-06-01) -
A MEDIATION ANALYSIS OF COGNITIVE AND AFFECTIVE CUSTOMER TRUST IN CUSTOMER LOYALTY TOWARDS E-MARKETPLACE
by: Evelyn Hendriana, et al.
Published: (2022-03-01)