Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students

Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students

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The theory of higher education performance (HEdPERF) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of service quality (SQ), is adapted and used to interpret the customer satisfaction among a stratified sample of students at private...

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Bibliographic Details
Main Authors: Eric E. Mang’unyi, Krishna K. Govender
Format: Article
Language:English
Published: EconJournals 2017-09-01
Series:International Review of Management and Marketing
Subjects:
private higher education
service quality
student satisfaction
Online Access:https://dergipark.org.tr/tr/pub/irmm/issue/32110/356027?publisher=http-www-cag-edu-tr-ilhan-ozturk

Internet

https://dergipark.org.tr/tr/pub/irmm/issue/32110/356027?publisher=http-www-cag-edu-tr-ilhan-ozturk

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