Using the Higher Education Performance Framework to Assess Service Quality and Satisfaction among Private University Students
The theory of higher education performance (HEdPERF) developed by Firdaus (2006), comprising academic, non-academic, reputation, access, programme and health aspects of service quality (SQ), is adapted and used to interpret the customer satisfaction among a stratified sample of students at private...
| Auteurs principaux: | , |
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| Format: | Article |
| Langue: | English |
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EconJournals
2017-09-01
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| Collection: | International Review of Management and Marketing |
| Sujets: | |
| Accès en ligne: | https://dergipark.org.tr/tr/pub/irmm/issue/32110/356027?publisher=http-www-cag-edu-tr-ilhan-ozturk |