A Text Classification Methodology to Assist a Large Technical Support System
Text-based tools for reporting technical issues and receiving support are widespread in commercial applications, such as customer services and internal corporate communication. Past issues recorded in such systems may provide valuable knowledge for better handling future interactions. Nevertheless,...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2022-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9913971/ |