What does the patient have to say? Valuing the patient experience to improve the patient journey

What does the patient have to say? Valuing the patient experience to improve the patient journey

Abstract Background Patient-reported data—satisfaction, preferences, outcomes and experience—are increasingly studied to provide excellent patient-centred care. In particular, healthcare professionals need to understand whether and how patient experience data can more pertinently inform the design o...

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Bibliographic Details
Main Authors: Raffaella Gualandi, Cristina Masella, Michela Piredda, Matteo Ercoli, Daniela Tartaglini
Format: Article
Language:English
Published: BMC 2021-04-01
Series:BMC Health Services Research
Subjects:
Patient-reported data
Patient experience
Patient journey
Process improvement
Online Access:https://doi.org/10.1186/s12913-021-06341-3

Internet

https://doi.org/10.1186/s12913-021-06341-3

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