Service Quality Aspects in Ferry Passenger Transport - Examples from Norway
Changes in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality of ferry crossings using empirical data from a survey carried out in Norway in 2008. Using gap anal...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
TU Delft OPEN Publishing
2010-06-01
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| Series: | European Journal of Transport and Infrastructure Research |
| Online Access: | https://journals.open.tudelft.nl/ejtir/article/view/2879 |