Adding UX in the Service Design Loop: The Case of Crisis Management Services
Focus on user experience (UX) has been a growing trend in service design (SD), as it has various benefits. As it will be demonstrated in this paper, developing an efficient, yet usable crisis management service requires a deep understanding of the experience of all stakeholders involved in...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
ASLERD
2018-06-01
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| Series: | Interaction Design and Architecture(s) |
| Online Access: | http://ixdea.uniroma2.it/inevent/events/idea2010/index.php?s=10&a=10&link=ToC_37_P&link=37_3_abstract |