SERVICE QUALITY AND HOTEL CUSTOMER SATISFACTION: A CASE STUDY FROM DURRES, ALBANIA
The purpose of using the study is to explore the connection and relationship between service and customer satisfaction in the Industry of tourism, in Albania. In recent years, in particular, the evaluation of service quality and customer satisfaction is considered an important objective of the tou...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Academica Brâncuşi
2020-12-01
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| Series: | Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie |
| Subjects: | |
| Online Access: | https://www.utgjiu.ro/revista/ec/pdf/2020-06/01_Kosova.pdf |