An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention

An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention

Domestic e-retailers acknowledge logistics service quality (LSQ) as a critical success factor in business excellence. However, exponential growth in cross-border e-commerce (CBEC) requires a re-evaluation of the relationship between LSQ and consumers repurchase intention. By integrating the technolo...

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Bibliographic Details
Main Authors: Guan Hui, Abdullah Al Mamun, Mohammad Nurul Hassan Reza, Wan Mohd Hirwani Wan Hussain
Format: Article
Language:English
Published: Elsevier 2025-01-01
Series:Heliyon
Subjects:
Logistics service quality
Cross-border e-commerce
Technology acceptance model
Customer satisfaction
Repurchase intention
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844024171873

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http://www.sciencedirect.com/science/article/pii/S2405844024171873

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