Excellence management model assessment in a car dealer
This paper explores the evaluation of performance and quality management in a car dealer. The evaluation is based on the Excellence Model in Management criteria from the FNQ Foundation, measured through a self assessment of the firm operations and procedures. The analysis of the responses result in...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Centro Universitário ENIAC
2015-06-01
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| Series: | Revista Eniac Pesquisa |
| Subjects: | |
| Online Access: | http://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/133 |