Excellence management model assessment in a car dealer
This paper explores the evaluation of performance and quality management in a car dealer. The evaluation is based on the Excellence Model in Management criteria from the FNQ Foundation, measured through a self assessment of the firm operations and procedures. The analysis of the responses result in...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Centro Universitário ENIAC
2015-06-01
|
| Series: | Revista Eniac Pesquisa |
| Subjects: | |
| Online Access: | http://ojs.eniac.com.br/index.php/EniacPesquisa/article/view/133 |
| Summary: | This paper explores the evaluation of performance and quality management in a car dealer. The evaluation is based on the Excellence Model in Management criteria from the FNQ Foundation, measured through a self assessment of the firm operations and procedures. The analysis of the responses result in a reference score, and stimulates the development of ideas and directives to enhance each criteria. |
|---|---|
| ISSN: | 2316-2341 |