A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques

A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques

Due to technological advancements and consumer demands, online shopping creates new features and adapts to new standards. A robust customer satisfaction prediction model concerning trust and privacy platforms can encourage an organization to make better decisions about its service and quality. This...

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Bibliographic Details
Main Authors: Kousik Barik, Sanjay Misra, Ajoy Kumar Ray, Ankur Sukla
Format: Article
Language:English
Published: Elsevier 2023-06-01
Series:Heliyon
Subjects:
Blockchain technology
Customer satisfaction
Multi-dimensional naive bayes K-Nearest neighbor (MDNB-KNN)
Multi-objective logistic particle swarm optimization algorithm (MOL-PSOA)
Regression analysis
Online Access:http://www.sciencedirect.com/science/article/pii/S2405844023039737

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http://www.sciencedirect.com/science/article/pii/S2405844023039737

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