A blockchain-based evaluation approach to analyse customer satisfaction using AI techniques
Due to technological advancements and consumer demands, online shopping creates new features and adapts to new standards. A robust customer satisfaction prediction model concerning trust and privacy platforms can encourage an organization to make better decisions about its service and quality. This...
Main Authors: | Kousik Barik, Sanjay Misra, Ajoy Kumar Ray, Ankur Sukla |
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Format: | Article |
Language: | English |
Published: |
Elsevier
2023-06-01
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Series: | Heliyon |
Subjects: | |
Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844023039737 |
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