Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers

Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers

Abstract Aim To examine telephone nurses' perceived stress, self‐efficacy and empathy in their work with answering calls from frequent callers. Design The study is a quantitative questionnaire survey study with a comparative design. Methods Telephone nurses (N = 199) answered a survey containin...

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Bibliographic Details
Main Authors: Sofia Skogevall, Inger K. Holmström, Elenor Kaminsky, Jakob Håkansson Eklund
Format: Article
Language:English
Published: Wiley 2022-03-01
Series:Nursing Open
Subjects:
empathy
frequent caller
self‐efficacy
stress
Swedish Healthcare Direct
telephone nursing
Online Access:https://doi.org/10.1002/nop2.889

Internet

https://doi.org/10.1002/nop2.889

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