Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers
Abstract Aim To examine telephone nurses' perceived stress, self‐efficacy and empathy in their work with answering calls from frequent callers. Design The study is a quantitative questionnaire survey study with a comparative design. Methods Telephone nurses (N = 199) answered a survey containin...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Wiley
2022-03-01
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| Series: | Nursing Open |
| Subjects: | |
| Online Access: | https://doi.org/10.1002/nop2.889 |
| _version_ | 1828299990797123584 |
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| author | Sofia Skogevall Inger K. Holmström Elenor Kaminsky Jakob Håkansson Eklund |
| author_facet | Sofia Skogevall Inger K. Holmström Elenor Kaminsky Jakob Håkansson Eklund |
| author_sort | Sofia Skogevall |
| collection | DOAJ |
| description | Abstract Aim To examine telephone nurses' perceived stress, self‐efficacy and empathy in their work with answering calls from frequent callers. Design The study is a quantitative questionnaire survey study with a comparative design. Methods Telephone nurses (N = 199) answered a survey containing three instruments: Perceived Stress Scale, General Self‐Efficacy Scale and Jefferson's Scale of Empathy. Correlation analysis, multiple regression analysis and analysis of variance were performed to test the research questions. Results Significant negative correlations were found between stress involving calls from FCs and self‐efficacy (r = −.238), and significant negative correlations between stress involving calls from frequent callers and empathy (r = −.185). It was further revealed that telephone nurses who had worked less than 30 years scored higher on Jefferson's Scale of empathy than those who had worked more than 30 years, F(1, 183) = 4.98, η2 = 0.027. |
| first_indexed | 2024-04-13T13:02:12Z |
| format | Article |
| id | doaj.art-a0c1b5bfdfa6408db2e4769469157d60 |
| institution | Directory Open Access Journal |
| issn | 2054-1058 |
| language | English |
| last_indexed | 2024-04-13T13:02:12Z |
| publishDate | 2022-03-01 |
| publisher | Wiley |
| record_format | Article |
| series | Nursing Open |
| spelling | doaj.art-a0c1b5bfdfa6408db2e4769469157d602022-12-22T02:45:53ZengWileyNursing Open2054-10582022-03-01921394140110.1002/nop2.889Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callersSofia Skogevall0Inger K. Holmström1Elenor Kaminsky2Jakob Håkansson Eklund3School of Health, Care and Social Welfare Mälardalen University Västerås SwedenSchool of Health, Care and Social Welfare Mälardalen University Västerås SwedenDepartment of Public Health and Caring Sciences Uppsala University Uppsala SwedenDepartment of Psychology Stockholm University Stockholm SwedenAbstract Aim To examine telephone nurses' perceived stress, self‐efficacy and empathy in their work with answering calls from frequent callers. Design The study is a quantitative questionnaire survey study with a comparative design. Methods Telephone nurses (N = 199) answered a survey containing three instruments: Perceived Stress Scale, General Self‐Efficacy Scale and Jefferson's Scale of Empathy. Correlation analysis, multiple regression analysis and analysis of variance were performed to test the research questions. Results Significant negative correlations were found between stress involving calls from FCs and self‐efficacy (r = −.238), and significant negative correlations between stress involving calls from frequent callers and empathy (r = −.185). It was further revealed that telephone nurses who had worked less than 30 years scored higher on Jefferson's Scale of empathy than those who had worked more than 30 years, F(1, 183) = 4.98, η2 = 0.027.https://doi.org/10.1002/nop2.889empathyfrequent callerself‐efficacystressSwedish Healthcare Directtelephone nursing |
| spellingShingle | Sofia Skogevall Inger K. Holmström Elenor Kaminsky Jakob Håkansson Eklund Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers Nursing Open empathy frequent caller self‐efficacy stress Swedish Healthcare Direct telephone nursing |
| title | Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers |
| title_full | Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers |
| title_fullStr | Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers |
| title_full_unstemmed | Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers |
| title_short | Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers |
| title_sort | telephone nurses perceived stress self efficacy and empathy in their work with frequent callers |
| topic | empathy frequent caller self‐efficacy stress Swedish Healthcare Direct telephone nursing |
| url | https://doi.org/10.1002/nop2.889 |
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