Functional, psychological and emotional barriers and the resistance to the use of digital banking services

Functional, psychological and emotional barriers and the resistance to the use of digital banking services

Purpose – The present paper aims to understand the influence of consumer's functional, psychological and emotional barriers to the use of digital banking services. Design/methodology/approach – The authors carried out a quantitative study in which data were collected through a self-administered...

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Bibliographic Details
Main Authors: Alexandre Alves dos Santos, Mateus Canniatti Ponchio
Format: Article
Language:English
Published: Emerald Publishing 2021-06-01
Series:Innovation & Management Review
Subjects:
resistance to innovation
digital banking services
functional barriers
psychological barriers
emotional barriers
Online Access:https://www.emerald.com/insight/content/doi/10.1108/INMR-07-2020-0093/full/pdf?title=functional-psychological-and-emotional-barriers-and-the-resistance-to-the-use-of-digital-banking-services

Internet

https://www.emerald.com/insight/content/doi/10.1108/INMR-07-2020-0093/full/pdf?title=functional-psychological-and-emotional-barriers-and-the-resistance-to-the-use-of-digital-banking-services

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