CITIZEn SATISFACTIOn SURVEY AS A TOOL OF CITIZEn RELATIOnSHIP MAnAGEMEnT OF LOCAL GOVERnMEnT In SLOVAKIA
Citizen Relationship Management (hereinafter referred to as CiRM) becomes increasingly important in the countries of so called post-communist Europe nowadays. The communication process in the citizen –municipality relationship is at present no longer about one-way informing of the citizens about...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University in Belgrade
2015-04-01
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| Series: | Serbian Journal of Management |
| Subjects: | |
| Online Access: | http://www.sjm06.com/SJM%20ISSN1452-4864/10_1_2015_May_1-140/10_1_2015_117_129.pdf |