Analysis of Patterns and Similarities in Service Tickets using Natural Language Processing
In this paper we propose an approach for classifying documents, embedding documents into feature vectors and using these embeddings for finding similarities between them. Our chosen domain for applying this method is the IT-Service Support branch, where the documents we try to analyse are support ti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Croatian Communications and Information Society (CCIS)
2021-02-01
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| Series: | Journal of Communications Software and Systems |
| Subjects: | |
| Online Access: | https://jcoms.fesb.unist.hr/10.24138/jcomss.v17i1.1024/ |