QUALITY STANDARDS FOR MEASURING THE LEVEL OF SERVICE IN PUBLIC TRANSPORT
Based on the results of the experimental verification methodology of measuring customer satisfaction and quality evaluation of public transport, quality standards for services’ level measuring have been proposed. Quality standards which I recommend to set legal regulations should be defined by law...
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| Format: | Article |
| Language: | ces |
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University of Pardubice
2011-12-01
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| Series: | Perner’s Contacts |
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| Online Access: | https://pernerscontacts.upce.cz/index.php/perner/article/view/922 |