Developing a Comprehensive Higher Education Service Quality Model in Ethiopian Context

The existing literature lacks a comprehensive service quality model to measure higher education service quality, particularly from the Ethiopian higher education context. The main purpose of this study was to address this literature gap. To serve the study purpose, the existing generic service quali...

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Bibliographic Details
Main Authors: Zelalem Zekarias Oliso, Demoze Degefa Alemu, Jonathan David Jansen, Jeilu Oumer Hussein
Format: Article
Language:English
Published: Institute of Industry and Academic Research Incorporated 2023-12-01
Series:International Journal of Educational Management and Development Studies
Subjects:
Online Access:https://iiari.org/journal_article/developing-a-comprehensive-higher-education-service-quality-model-in-ethiopian-context/