Code Mixing as a Communication Strategy Performed by Outbound Call (OBC) Center Agents

This study aimed at investigating the types of code mixing (CM) performing by Outbound Call (OBC) Center Agents and the reasons influencing of OBC Center Agents implemented CM in their call center activities. This was a descriptive qualitative research and the data were taken from recording of the O...

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Bibliographic Details
Main Authors: Mujiono, Rahayu Wilujeng, Muhammad Suharto
Format: Article
Language:English
Published: Tishk International University 2017-02-01
Series:International Journal of Social Sciences & Educational Studies
Subjects:
Online Access:http://ijsses.org/wp-content/uploads/2017/02/Code-Mixing-as-a-Communication-Strategy-Performed-by-Outbound-Call-1.pdf