TRAVELLERS’ EXPECTATIONS WHEN BOOKING HOTELS THROUGH ONLINE TRAVEL AGENTS

Travellers constantly require personalized travel arrangements. They look for specific arrangements depending on whether the trip is for leisure or business. However, some travellers prefer multiple events in their travel schedules, including visiting prime locations or historical places. Hence, onl...

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Bibliographic Details
Main Authors: Mohd Haniff Jedin, Kohila Ranjini Annathurai, Felix Mavondo
Format: Article
Language:English
Published: UUM Press 2022-06-01
Series:International Journal of Management Studies
Online Access:https://www.scienceopen.com/document?vid=3a86ccb4-86be-40e6-9a0c-532f354f1ba5