Uncovering client retention antecedents in service organizations
This paper develops a multi-dimensional model of retention to provide a more complete and integrated view of client retention and its determinants in service contexts. To uncover the antecedents of client retention, social and economic exchanges were reviewed under the fundamental ideas of the...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2014-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_11_vol.3_1.pdf
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