Cross-cultural electronic word-of-mouth: a systematic literature review

Purpose – Global adoption of the internet and mobile usage results in a huge variation in the cultural backgrounds of consumers who generate and consume electronic word-of-mouth (eWOM). Unsurprisingly, a research trend on cross-cultural eWOM has emerged. However, there has not been an attempt to syn...

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Bibliographic Details
Main Authors: Poompak Kusawat, Surat Teerakapibal
Format: Article
Language:English
Published: Emerald Publishing 2024-03-01
Series:Spanish Journal of Marketing-ESIC
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/SJME-06-2021-0116/full/pdf