An Awareness of Library Patrons’ Social Styles May Play a Role in Librarians’ Satisfaction with the Reference Interview. A Review of: Sisselman, P. (2009). Exploiting the social style of patrons to improve their satisfaction with the reference interview. Library Review, 58, 123‐133.
<b>Objective</b> – To determine if a patron’s social style affects how satisfied the patron and the librarian working with him/her are with the reference interview, and if a librarian’s knowledge of social styles leads to greater satisfaction with the reference interview for all involved...
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| Format: | Article |
| Language: | English |
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University of Alberta
2010-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/7641/6965 |