The Customer's Satisfaction, the potentiality of the Empoyees' servics and the quality of the servieces
Adding value (Profit) depends on the satisfaction of the customers. Satisfaction of the customers depends on the quality received by the employees. This research tries to identify the internal factors which might affect the satisfaction of the customers. These factors are called " The eight int...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2004-02-01
|
| Series: | مطالعات مدیریت بهبود و تحول |
| Online Access: | https://jmsd.atu.ac.ir/article_4739_14dbbe022ce5bb9da8eb4050c144cacb.pdf |