The Customer's Satisfaction, the potentiality of the Empoyees' servics and the quality of the servieces
Adding value (Profit) depends on the satisfaction of the customers. Satisfaction of the customers depends on the quality received by the employees. This research tries to identify the internal factors which might affect the satisfaction of the customers. These factors are called " The eight int...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2004-02-01
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| Series: | مطالعات مدیریت بهبود و تحول |
| Online Access: | https://jmsd.atu.ac.ir/article_4739_14dbbe022ce5bb9da8eb4050c144cacb.pdf |
| _version_ | 1827579901275799552 |
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| author | seyed mehrab arabi ahmad akrami |
| author_facet | seyed mehrab arabi ahmad akrami |
| author_sort | seyed mehrab arabi |
| collection | DOAJ |
| description | Adding value (Profit) depends on the satisfaction of the customers. Satisfaction of the customers depends on the quality received by the employees. This research tries to identify the internal factors which might affect the satisfaction of the customers. These factors are called " The eight internal quality factors". Measuring these qualities is necessary to determine the activities needed for improving the internal services of the organizatam. In short the quantity and quality of the services of the Organization depends on the satisfactory of the employees. Research shows there is direct relationship between the quality of the internal services, and ability to deliver services to the customers (by the employees). Therefore. in order to identify the current situation. It iS necessary to know the views of the employees. |
| first_indexed | 2024-03-08T22:10:35Z |
| format | Article |
| id | doaj.art-a3c7a829cf9145eca4b4c099e1f9aa53 |
| institution | Directory Open Access Journal |
| issn | 2251-8037 2476-5988 |
| language | fas |
| last_indexed | 2024-03-08T22:10:35Z |
| publishDate | 2004-02-01 |
| publisher | Allameh Tabataba'i University Press |
| record_format | Article |
| series | مطالعات مدیریت بهبود و تحول |
| spelling | doaj.art-a3c7a829cf9145eca4b4c099e1f9aa532023-12-19T06:32:55ZfasAllameh Tabataba'i University Pressمطالعات مدیریت بهبود و تحول2251-80372476-59882004-02-011039.402732924739The Customer's Satisfaction, the potentiality of the Empoyees' servics and the quality of the serviecesseyed mehrab arabi0ahmad akrami1هیئت علمی دانشگاه علامه طباطباییدانشجوی دانشگاه علامه طباطباییAdding value (Profit) depends on the satisfaction of the customers. Satisfaction of the customers depends on the quality received by the employees. This research tries to identify the internal factors which might affect the satisfaction of the customers. These factors are called " The eight internal quality factors". Measuring these qualities is necessary to determine the activities needed for improving the internal services of the organizatam. In short the quantity and quality of the services of the Organization depends on the satisfactory of the employees. Research shows there is direct relationship between the quality of the internal services, and ability to deliver services to the customers (by the employees). Therefore. in order to identify the current situation. It iS necessary to know the views of the employees.https://jmsd.atu.ac.ir/article_4739_14dbbe022ce5bb9da8eb4050c144cacb.pdf |
| spellingShingle | seyed mehrab arabi ahmad akrami The Customer's Satisfaction, the potentiality of the Empoyees' servics and the quality of the servieces مطالعات مدیریت بهبود و تحول |
| title | The Customer's Satisfaction, the potentiality of the
Empoyees' servics and the quality of the servieces |
| title_full | The Customer's Satisfaction, the potentiality of the
Empoyees' servics and the quality of the servieces |
| title_fullStr | The Customer's Satisfaction, the potentiality of the
Empoyees' servics and the quality of the servieces |
| title_full_unstemmed | The Customer's Satisfaction, the potentiality of the
Empoyees' servics and the quality of the servieces |
| title_short | The Customer's Satisfaction, the potentiality of the
Empoyees' servics and the quality of the servieces |
| title_sort | customer s satisfaction the potentiality of the empoyees servics and the quality of the servieces |
| url | https://jmsd.atu.ac.ir/article_4739_14dbbe022ce5bb9da8eb4050c144cacb.pdf |
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