Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction
Abstract Artificial intelligence (AI) applications are observed in different industries including the services, where the impressive changing pace is boosted by the technological advances in AI. The use of AI in the daily work of individuals and in shaping the relationship between firms and customer...
| Автори: | , |
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| Формат: | Стаття |
| Мова: | English |
| Опубліковано: |
Wiley
2023-03-01
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| Серія: | CAAI Transactions on Intelligence Technology |
| Предмети: | |
| Онлайн доступ: | https://doi.org/10.1049/cit2.12133 |