Support for describing service delivery processes using collection of structure patterns of process
Since service is an artifact as well as physical product, we can observe both function design and activity design of service in a conceptual design phase. Activity design requires designers to deploy all designed functions into activities in service delivery process. However, it is difficult for non...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | Japanese |
| Published: |
The Japan Society of Mechanical Engineers
2014-11-01
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| Series: | Nihon Kikai Gakkai ronbunshu |
| Subjects: | |
| Online Access: | https://www.jstage.jst.go.jp/article/transjsme/80/819/80_2014dsm0336/_pdf/-char/en |