PENGARUH BRAND EQUITY DAN CUSTOMER VALUE TERHADAP CUSTOMER SATISFACTION RUMAH SAKIT
Hospital as the provider of health service, should be well managed to improve the quality of service and the quantity of patient. The existence of hospitals both private and government-owned causes intense competition in providing the best health care services. Patients’ satisfaction occurs when the...
Main Authors: | Sujani Sujani, I Edhy Harjoko |
---|---|
Format: | Article |
Language: | Indonesian |
Published: |
Sekolah Tinggi Ilmu Ekonomi Indonesia Surabaya
2018-09-01
|
Series: | Ekuitas: Jurnal Ekonomi dan Keuangan |
Subjects: | |
Online Access: | https://ejournal.stiesia.ac.id/ekuitas/article/view/99 |
Similar Items
-
The Relationship between Customer Equity and Satisfaction Experienced by Domestic Tourists Staying at Five- star Hotels of Tehran
by: Akbar Pourfaraj, et al.
Published: (2013-03-01) -
Effects of customer perceived value, brand experience on brand attachment, brand satisfaction, and word-of-mouth
by: Bui Thi Nhi, et al.
Published: (2023-04-01) -
A Model to Explain Customer Loyalty Based on Customer Equity and Customer Satisfaction: A study in mobile services industry in Bushehr
by: manigeh Bahrainizadeh, et al.
Published: (2014-01-01) -
Studying the Mediator Role of Customer Based Brand Equity in Successful Customer Relationship and Brand Image of Five Star Hotels in Mashhad
by: fariborz rahimnia, et al.
Published: (2012-06-01) -
Investigating the relationship between brand experience, brand authenticity, brand equity, and customer satisfaction: Evidence from Vietnam
by: Van- Dat Tran, et al.
Published: (2022-12-01)