Enabling Deeper Linguistic-Based Text Analytics—Construct Development for the Criticality of Negative Service Experience

Enabling Deeper Linguistic-Based Text Analytics—Construct Development for the Criticality of Negative Service Experience

Significant progress has been made in linguistic-based text analytics particularly with the increasing availability of data and deep learning computational models for more accurate opinion analysis and domain-specific entity recognition. In understanding customer service experience from texts, analy...

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Bibliographic Details
Main Authors: Adegboyega Ojo, Nina Rizun
Format: Article
Language:English
Published: IEEE 2019-01-01
Series:IEEE Access
Subjects:
Customer experience
construct development
linguistic analysis
intensity markers
negative event
magnitude of consequences
Online Access:https://ieeexplore.ieee.org/document/8869745/

Internet

https://ieeexplore.ieee.org/document/8869745/

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