Customer orientation of service employees in family businesses in the hotel sector
The business interactions between front-line employees and customers are crucial to evaluating service quality and for a business’ performance. A gap has been identified in the literature on both the customer orientation of service employees (COSE) and family businesses (FBs); both concepts never h...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Facultad de Ciencias Sociales y Jurídicas, Universidad de Jaén
2019-01-01
|
| Series: | Revista de Estudios Empresariales. Segunda Época |
| Online Access: | https://revistaselectronicas.ujaen.es/index.php/REE/article/view/3998 |