Agir en compétence dans les centres d’appels : dilemmes entre emploi, travail et santé
This article aims to highlight how the ergological concept of “managerial dimension” of call center operators’ activity influences the relations between health and disease. The technique of instructions to a double, meetings with these social protagonists and the analysis of discourse obtained in th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Institut de Recherche Robert-Sauvé en Santé et en Sécurité du Travail (IRSST)
2012-11-01
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| Series: | Perspectives Interdisciplinaires sur le Travail et la Santé |
| Subjects: | |
| Online Access: | http://journals.openedition.org/pistes/2593 |