Customer Knowledge Management in Enterprise Software Development Companies: Organizational, Human and Technological Perspective

Customer Knowledge Management in Enterprise Software Development Companies: Organizational, Human and Technological Perspective

In this study, Knowledge-Based View (KBV) and Theory of Technology in a Generic Customer Knowledge Management (CKM) Framework were assimilated to demonstrate the Organizational, Human and Technological antecedent factors that enable CKM processes to improve software product quality. A Theoretical CK...

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Bibliographic Details
Main Authors: Khosravi Arash, Rajabzadeh Morteza, Zaloga Viliam, Dyadyura Irina
Format: Article
Language:English
Published: Sciendo 2022-12-01
Series:Management Systems in Production Engineering
Subjects:
qualimetry
knowledge management
enterprise software development
topsis
summarizing indicator
multicriteria quality assessment
dimensionless scale
Online Access:https://doi.org/10.2478/mspe-2022-0037

Internet

https://doi.org/10.2478/mspe-2022-0037

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