Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya
The purpose of this study is to provide a deep understanding of technology of IVR (Interactive Voice Recognition) in OpenVXI based network using Asterisk, that help Sahid Jaya hotel to streamline communication with the guests, improving service and employee effectiveness. The methodology used is ana...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Bina Nusantara University
2010-12-01
|
| Series: | ComTech |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/comtech/article/view/2573 |
| _version_ | 1797765563412381696 |
|---|---|
| author | Johan Muliadi Kerta Wike Apryanto Jufri Alexander Aryo Nugroho Andreas Kurniawan |
| author_facet | Johan Muliadi Kerta Wike Apryanto Jufri Alexander Aryo Nugroho Andreas Kurniawan |
| author_sort | Johan Muliadi Kerta |
| collection | DOAJ |
| description | The purpose of this study is to provide a deep understanding of technology of IVR (Interactive Voice Recognition) in OpenVXI based network using Asterisk, that help Sahid Jaya hotel to streamline communication with the guests, improving service and employee effectiveness. The methodology used is analysis which is through surveys, observation and interviews with the company and the design method by designing system from the existing needs analysis. The results obtained from this research is Communication System based in IVR OpenVXI can be applied to existing VoIP network, without disrupting the existing network. Some existing services can be supported with this system usage. Conclusions can be drawn is the use of IVR in the network using VoIP technology is the best solution to overcome the problems and needs of the hospitality which one of these is limited information guest cna get that can provided by non-operators and for support service improvement. |
| first_indexed | 2024-03-12T20:12:15Z |
| format | Article |
| id | doaj.art-a744e2832f49445080038ad36c141842 |
| institution | Directory Open Access Journal |
| issn | 2087-1244 2476-907X |
| language | English |
| last_indexed | 2024-03-12T20:12:15Z |
| publishDate | 2010-12-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | ComTech |
| spelling | doaj.art-a744e2832f49445080038ad36c1418422023-08-02T01:37:36ZengBina Nusantara UniversityComTech2087-12442476-907X2010-12-011272373610.21512/comtech.v1i2.25731973Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid JayaJohan Muliadi Kerta0Wike Apryanto Jufri1Alexander Aryo Nugroho2Andreas Kurniawan3Bina Nusantara UniversityBina Nusantara UniversityBina Nusantara UniversityBina Nusantara UniversityThe purpose of this study is to provide a deep understanding of technology of IVR (Interactive Voice Recognition) in OpenVXI based network using Asterisk, that help Sahid Jaya hotel to streamline communication with the guests, improving service and employee effectiveness. The methodology used is analysis which is through surveys, observation and interviews with the company and the design method by designing system from the existing needs analysis. The results obtained from this research is Communication System based in IVR OpenVXI can be applied to existing VoIP network, without disrupting the existing network. Some existing services can be supported with this system usage. Conclusions can be drawn is the use of IVR in the network using VoIP technology is the best solution to overcome the problems and needs of the hospitality which one of these is limited information guest cna get that can provided by non-operators and for support service improvement.https://journal.binus.ac.id/index.php/comtech/article/view/2573Asterisk, IVR, OpenVXI, VoIP |
| spellingShingle | Johan Muliadi Kerta Wike Apryanto Jufri Alexander Aryo Nugroho Andreas Kurniawan Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya ComTech Asterisk, IVR, OpenVXI, VoIP |
| title | Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya |
| title_full | Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya |
| title_fullStr | Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya |
| title_full_unstemmed | Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya |
| title_short | Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya |
| title_sort | analisis dan perancangan sistem interactive voice response ivr berbasis openvxi menggunakan asterisk pada hotel sahid jaya |
| topic | Asterisk, IVR, OpenVXI, VoIP |
| url | https://journal.binus.ac.id/index.php/comtech/article/view/2573 |
| work_keys_str_mv | AT johanmuliadikerta analisisdanperancangansisteminteractivevoiceresponseivrberbasisopenvximenggunakanasteriskpadahotelsahidjaya AT wikeapryantojufri analisisdanperancangansisteminteractivevoiceresponseivrberbasisopenvximenggunakanasteriskpadahotelsahidjaya AT alexanderaryonugroho analisisdanperancangansisteminteractivevoiceresponseivrberbasisopenvximenggunakanasteriskpadahotelsahidjaya AT andreaskurniawan analisisdanperancangansisteminteractivevoiceresponseivrberbasisopenvximenggunakanasteriskpadahotelsahidjaya |