Exploring Hajj pilgrim satisfaction with hospitality services through expectation-confirmation theory and deep learning
The Hajj is a religious event that attracts a significant number of Muslims from various countries who perform rituals in Mecca, Saudi Arabia. Despite the high volume of pilgrims that typically participate in the event, the number has been reduced in recent years due to the COVID-19 pandemic. The sa...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-11-01
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| Series: | Heliyon |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2405844023094008 |