The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study

The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study

AbstractElectronic payment options have mostly superseded traditional cash payment methods. The growth of digital wallets, e-commerce, mobile payments, and other unusual payment methods has moved the global economy one step closer to a cashless society. Therefore, this study aims to understand how m...

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Bibliographic Details
Main Authors: Ahmed S. Ajina, Jamal M. M. Joudeh, Nafez N. Ali, Ahmad M. Zamil, Tareq N. Hashem
Format: Article
Language:English
Published: Taylor & Francis Group 2023-12-01
Series:Cogent Business & Management
Subjects:
Mobile-wallets
Service quality
Ease of use
Usefulness
Cost
Security
Online Access:https://www.tandfonline.com/doi/10.1080/23311975.2023.2229544

Internet

https://www.tandfonline.com/doi/10.1080/23311975.2023.2229544

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