The Effects of Competence-Based, Expressive and Collaborative Service Performance on the B2B Service Relationship

Service performance is considered an essential determinant of successful business relationships. It affects the customer’s repurchase intentions and, therefore, the continuity of the relationship between the service provider and the customer. Yet, due to the complexity of B2B relationships, service...

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Bibliographic Details
Main Authors: Wenting Zou, Saara A. Brax, Risto Rajala
Format: Article
Language:English
Published: Carleton University 2021-05-01
Series:Technology Innovation Management Review
Subjects:
Online Access:https://timreview.ca/timreview.ca/article/1439