The Effects of Competence-Based, Expressive and Collaborative Service Performance on the B2B Service Relationship
Service performance is considered an essential determinant of successful business relationships. It affects the customer’s repurchase intentions and, therefore, the continuity of the relationship between the service provider and the customer. Yet, due to the complexity of B2B relationships, service...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Carleton University
2021-05-01
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Series: | Technology Innovation Management Review |
Subjects: | |
Online Access: | https://timreview.ca/timreview.ca/article/1439 |