An Investigation into the Relationship between Emotional Labor and Customer Satisfaction
Purpose: This study primarily aims to provide insight into the role of deep acting and surface acting effects on customer satisfaction, with job satisfaction as the mediating and mentoring as the moderating variable.
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2019-12-01
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| Series: | Central European Management Journal |
| Subjects: | |
| Online Access: | https://doi.org/10.7206/cemj.2658-0845.8 |
| _version_ | 1797719039695388672 |
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| author | Eneizan Bilal Mohammad Alsakarneh Asaad Ahmad abdelqader AL-kharabsheh Kamel A. AL-Abrrow Hadi Alnoor Alhamzah |
| author_facet | Eneizan Bilal Mohammad Alsakarneh Asaad Ahmad abdelqader AL-kharabsheh Kamel A. AL-Abrrow Hadi Alnoor Alhamzah |
| author_sort | Eneizan Bilal Mohammad |
| collection | DOAJ |
| description | Purpose: This study primarily aims to provide insight into the role of deep acting and surface acting effects on customer satisfaction, with job satisfaction as the mediating and mentoring as the moderating variable. |
| first_indexed | 2024-03-12T08:59:59Z |
| format | Article |
| id | doaj.art-a9077607a2364cce97c64003e1dccfc6 |
| institution | Directory Open Access Journal |
| issn | 2658-0845 |
| language | English |
| last_indexed | 2024-03-12T08:59:59Z |
| publishDate | 2019-12-01 |
| publisher | Emerald Publishing |
| record_format | Article |
| series | Central European Management Journal |
| spelling | doaj.art-a9077607a2364cce97c64003e1dccfc62023-09-02T15:46:19ZengEmerald PublishingCentral European Management Journal2658-08452019-12-01274234710.7206/cemj.2658-0845.8An Investigation into the Relationship between Emotional Labor and Customer SatisfactionEneizan Bilal Mohammad0Alsakarneh Asaad Ahmad abdelqader1AL-kharabsheh Kamel A.2AL-Abrrow Hadi3Alnoor Alhamzah4Jadara University, Irbid, JordaniaPhD Student, School of Business, Central South University, ChinaBalqa Applied University, As-Salt, JordaniaDepartment of Business Administration, College of Administration and Economic, University of Basra, Basra, Iraq, Department of Business Administration, College of Administration Economic, University of Basra, Basra, IraqManagement Techniques Department, Management Technical College, Southern Technical University, Basrah, IraqPurpose: This study primarily aims to provide insight into the role of deep acting and surface acting effects on customer satisfaction, with job satisfaction as the mediating and mentoring as the moderating variable.https://doi.org/10.7206/cemj.2658-0845.8emotional laborcustomer satisfactionjob satisfactionmentoringm10m31 |
| spellingShingle | Eneizan Bilal Mohammad Alsakarneh Asaad Ahmad abdelqader AL-kharabsheh Kamel A. AL-Abrrow Hadi Alnoor Alhamzah An Investigation into the Relationship between Emotional Labor and Customer Satisfaction Central European Management Journal emotional labor customer satisfaction job satisfaction mentoring m10 m31 |
| title | An Investigation into the Relationship between Emotional Labor and Customer Satisfaction |
| title_full | An Investigation into the Relationship between Emotional Labor and Customer Satisfaction |
| title_fullStr | An Investigation into the Relationship between Emotional Labor and Customer Satisfaction |
| title_full_unstemmed | An Investigation into the Relationship between Emotional Labor and Customer Satisfaction |
| title_short | An Investigation into the Relationship between Emotional Labor and Customer Satisfaction |
| title_sort | investigation into the relationship between emotional labor and customer satisfaction |
| topic | emotional labor customer satisfaction job satisfaction mentoring m10 m31 |
| url | https://doi.org/10.7206/cemj.2658-0845.8 |
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