La contrainte client
The client constraint. A comparative analysis of cashiers and physiotherapistsThis article shows that despite the ambivalence of client contact, insofar as it is both a source of constraint and recognition, in some cases, as the ones of cashiers, it is primarily a constraint: clients control the wor...
| Main Author: | |
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| Format: | Article |
| Language: | fra |
| Published: |
Association Internationale des Sociologues de Langue Française
2011-04-01
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| Series: | Sociologies |
| Subjects: | |
| Online Access: | http://journals.openedition.org/sociologies/3444 |
| _version_ | 1818360637403693056 |
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| author | Guillaume Tiffon |
| author_facet | Guillaume Tiffon |
| author_sort | Guillaume Tiffon |
| collection | DOAJ |
| description | The client constraint. A comparative analysis of cashiers and physiotherapistsThis article shows that despite the ambivalence of client contact, insofar as it is both a source of constraint and recognition, in some cases, as the ones of cashiers, it is primarily a constraint: clients control the work that takes place “before their eyes”, whereas in other cases – as in the ones of physiotherapists – it contributes to give meaning to work and, thereby, to arouse the commitment of workers. The article highlights how the client constraint takes on different forms depending on the spatial and temporal configuration where the service relation runs, and the skills differential between the protagonists involved in this relation. |
| first_indexed | 2024-12-13T21:03:57Z |
| format | Article |
| id | doaj.art-a95f314f73414d7a8595a8b35fdc71e8 |
| institution | Directory Open Access Journal |
| issn | 1992-2655 |
| language | fra |
| last_indexed | 2024-12-13T21:03:57Z |
| publishDate | 2011-04-01 |
| publisher | Association Internationale des Sociologues de Langue Française |
| record_format | Article |
| series | Sociologies |
| spelling | doaj.art-a95f314f73414d7a8595a8b35fdc71e82022-12-21T23:31:32ZfraAssociation Internationale des Sociologues de Langue FrançaiseSociologies1992-26552011-04-01La contrainte clientGuillaume TiffonThe client constraint. A comparative analysis of cashiers and physiotherapistsThis article shows that despite the ambivalence of client contact, insofar as it is both a source of constraint and recognition, in some cases, as the ones of cashiers, it is primarily a constraint: clients control the work that takes place “before their eyes”, whereas in other cases – as in the ones of physiotherapists – it contributes to give meaning to work and, thereby, to arouse the commitment of workers. The article highlights how the client constraint takes on different forms depending on the spatial and temporal configuration where the service relation runs, and the skills differential between the protagonists involved in this relation.http://journals.openedition.org/sociologies/3444client contactservice relationskill differentialconstraintrecognition |
| spellingShingle | Guillaume Tiffon La contrainte client Sociologies client contact service relation skill differential constraint recognition |
| title | La contrainte client |
| title_full | La contrainte client |
| title_fullStr | La contrainte client |
| title_full_unstemmed | La contrainte client |
| title_short | La contrainte client |
| title_sort | la contrainte client |
| topic | client contact service relation skill differential constraint recognition |
| url | http://journals.openedition.org/sociologies/3444 |
| work_keys_str_mv | AT guillaumetiffon lacontrainteclient |