Territorial Behaviours and Fellow Customers’ Expectations of Employee Responses in the Casual Dining Environment

Territorial Behaviours and Fellow Customers’ Expectations of Employee Responses in the Casual Dining Environment

There is an inclination of customers to show a high level of territorial behaviours and rejection, causing intruders and observers to experience different emotions and expectations in the commercial service environment, particularly the casual dining environment, with minimal behavioural norms and s...

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Bibliographic Details
Main Authors: Gunawardana H. M. R. S. S, G. Daniel Steel
Format: Article
Language:English
Published: Faculty of Commerce & Manangement Studies, University of Kelaniya 2020-01-01
Series:Kelaniya Journal of Management
Subjects:
territorial behaviours
crowding
other customers
rejection
similarity
Online Access:http://doi.org/10.4038/kjm.v8i2.7585

Internet

http://doi.org/10.4038/kjm.v8i2.7585

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