Models and algorithms for managing the emotional state of customers in commercial banks using deep convolutional neural networks
In this research, a model for managing the emotional state of customers in a commercial bank has been developed using a deep convolutional neural network (DCNN) and algorithms for distributing conflicting customers along the routes to the certain operator, depending on this emotional state. In order...
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| Format: | Article |
| Language: | English |
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EDP Sciences
2023-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/56/e3sconf_wfces2023_02008.pdf |