An Agent-Mediated Knowledge Management System in Call Centers Using SMV and TROPOS

An Agent-Mediated Knowledge Management System in Call Centers Using SMV and TROPOS

Call centers have become one of the most cost effective ways of selling products to customers and giving services to them in different industries. By applying knowledge management solutions, we can meet call centers' challenges and gain benefits of reduced training costs, improved call handling...

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Bibliographic Details
Main Authors: Kaveh Pashaei, Fattaneh Taghiyareh, Farzad Peyravi
Format: Article
Language:English
Published: Iran Telecom Research Center 2009-03-01
Series:International Journal of Information and Communication Technology Research
Subjects:
call center
tropos
methodology
knowledge management
multi-agent system
smv
Online Access:http://ijict.itrc.ac.ir/article-1-301-en.html

Internet

http://ijict.itrc.ac.ir/article-1-301-en.html

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